What do I do if my package is lost, damaged, or missing?Updated 22 days ago

For added convenience, we offer the option to insure your package. 

What will Package Insurance cover? 

If you choose to add package insurance at checkout, you’ll be protected against verified claims for damaged, lost, stolen, or missing packages.

In the rare event something goes wrong during shipping, we make it quick and easy to file a claim. If approved, you’ll receive either a refund via gift card or a reshipment of your order.

To protect your order, make sure “Package Protection” is added to your cart before you checkout. If you have protection turned on, you will see it appear as a line item during the checkout process.

How do I file a claim?

CLICK HERE to file a claim for your lost, damaged, or missing package. 

Please note that you’ll only be able to file a claim if you purchased package protection when placing your order. 

How long does it take for my claim to get resolved? 

Please allow up to 3-5 business days for our Claims Management Department to process to your claim request.

How long do I have to make a claim? 

You can submit a claim up to 30 days from the date your order was deemed delivered. 

Lost, Damaged, or Missing Packages without Package Insurance

If you chose not to opt-in for our package insurance and are experiencing a lost, damaged, or missing package, our customer experience team will do their best to assist you with the resources available to us. To contact us, please CLICK HERE.