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In the rare event you receive a defective item, please <a href="https://returns.asrv.com/returns-portal/login">CLICK HERE</a> to submit a claim through our warranty portal.&#xA0;

In the rare event you receive a defective item, please CLICK HERE to submit a claim through our warranty portal.

What should I do if my gear is experiencing a quality issue?

Returns & Exchanges

When will my order ship?

I ordered the wrong items. Can I cancel or change my order after it has been placed?

I just placed an order, but I want to add more items. Can I add items to my order to save on shipping?

I just placed two back to back orders. Can you combine my orders and refund shipping?

I inputted the wrong address at checkout. Can I edit my shipping information?

Do you offer any discounts?

Do you sell Gift Cards?

Do Gift Cards expire?

Ordering & Shipping

What is your Return/Exchange policy?

How do I start a Return or Exchange?

When will my return be processed?

How do I return a gift?

I received the wrong item in my order. What should I do now?

Why is my return refund less than what I originally paid?

Do you allow in-store returns for items purchased online?

Can I return my items online that I originally purchased in-store?

How long will it take for Customer Service to respond?

What do I do if my package is lost, damaged, or missing?

My order was Returned To Sender. Now what?

Tracking and Delivery

What’s the best way to wash my ASRV gear?

What’s the best way to find out about restocked items?

Product Information

Can I buy online and pick up in-store at an ASRV location near me?

In-Store Inquiries

Do you ship internationally?

Are Taxes & Duties calculated at checkout?

Are Taxes & Duties refunded if I initiate an international return/exchange?

International Inquiries

How can I be wholesale partner for ASRV?

I purchased gear through an ASRV wholesaler, and it's defective.

Wholesale

Do you have an extended holiday return window?

How long will it take for customer service to respond during BFCM?

How long will it take for my order to ship during BFCM?

What do I do if my package is lost, damaged, or stolen?

How long will it take for my return to process during BFCM?

Black Friday/Cyber Monday

What should I do if my gear is experiencing a quality issue?Updated 7 months ago