Returns & Exchanges

What is your Return/Exchange policy?

We are committed to the quality of every product we sell. If you are not satisfied with your purchase for any reason, you may initiate a return or exchange within 30 days of receiving your order, provided the product is unwashed, unworn, and includes

How do I start a Return or Exchange?

Please visit our Returns & Exchanges page to initiate a Return or Exchange.

When will my return be processed?

Depending on volume, please allow anywhere from 3-14 business days from when your return package is marked as delivered back at our warehouse for us to process your return/exchange.

How do I return a gift?

To initiate a gift return, please CLICK HERE and click on "Start a return or claim for a gift.". If you do not have the necessary information needed to initiate your return, please CLICK HERE to email our support team. Once your form is submitted, a

I received the wrong item in my order. What should I do now?

Please CLICK HERE to contact our team so we can ensure we ship the correct item out to you as quickly as possible!.

What should I do if my gear is experiencing a quality issue?

In the rare event you receive a defective item, please CLICK HERE to submit a claim through our warranty portal.

Why is my return refund less than what I originally paid?

We're only able to refund what was actually paid. Therefore, if you used a discount code in your original order, that amount will not be refunded back to your original form of payment. Additionally, please note that the initial cost of shipping is no

Do you allow in-store returns for items purchased online?

Yes! You can return your online order to any of our ASRV retail locations.

Can I return my items online that I originally purchased in-store?

Yes! You can purchase any items purchased in-store directly through our return portal. Please note that you MUST provide your email address at checkout in order for our online portal to verify your order. If an email address is not given, your return