Have a question? Our customer experience team is here to help!

ASRV Home

Help Center Home

ASRV Sportswear 

Our customer service team works Monday-Friday, and you can expect a response within 1-2 normal business days. &#xA0;Please allow 1-3 business days for a response during sales, release weeks, and holidays.&#xA0;If you haven&apos;t received a response from our team within 1-3 business days, please be sure to check your spam inbox.&#xA0;

Our customer service team works Monday-Friday, and you can expect a response within 1-2 normal business days. Please allow 1-3 business days for a response during sales, release weeks, and holidays. If you haven't received a response from our team wi

How long will it take for Customer Service to respond?

Tracking and Delivery

When will my order ship?

I ordered the wrong items. Can I cancel or change my order after it has been placed?

I just placed an order, but I want to add more items. Can I add items to my order to save on shipping?

I just placed two back to back orders. Can you combine my orders and refund shipping?

I inputted the wrong address at checkout. Can I edit my shipping information?

Do you offer any discounts?

Do you sell Gift Cards?

Do Gift Cards expire?

I received the wrong item in my order. What should I do now?

I'm missing an item from my order. What should I do now?

Ordering & Shipping

What is your Return/Exchange policy?

How do I start a Return or Exchange?

When will my return be processed?

How do I return a gift?

What should I do if my gear is experiencing a quality issue?

Why is my return refund less than what I originally paid?

Do you allow in-store returns for items purchased online?

Can I return my items online that I originally purchased in-store?

Returns & Exchanges

What do I do if my package is lost, damaged, or missing?

My order was Returned To Sender. Now what?

What’s the best way to wash my ASRV gear?

What’s the best way to find out about restocked items?

Product Information

Can I buy online and pick up in-store at an ASRV location near me?

In-Store Inquiries

Do you ship internationally?

Are Taxes & Duties calculated at checkout?

Are Taxes & Duties refunded if I initiate an international return/exchange?

International Inquiries

How can I be wholesale partner for ASRV?

I purchased gear through an ASRV wholesaler, and it's defective.

Wholesale

Do you have an extended holiday return window?

How long will it take for customer service to respond during BFCM?

How long will it take for my order to ship during BFCM?

What do I do if my package is lost, damaged, or stolen?

How long will it take for my return to process during BFCM?

Black Friday/Cyber Monday

How long will it take for Customer Service to respond?Updated a month ago