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Tracking and Delivery

How long will it take for Customer Service to respond?

You can expect a response within 1-2 business days and 1-3 business days during sales and holidays. Our customer service team works Monday-Friday. If you haven't received a response from our team within 1-3 business days, please be sure to check your

What do I do if my package is lost, damaged, or missing?

For added convenience, we offer the option to insure your package. What will Package Insurance cover?. If you choose to add package insurance at checkout, you’ll be protected against verified claims for damaged, lost, stolen, or missing packages. In

My order was Returned To Sender. Now what?

If your order was Returned To Sender due to an invalid address or an issue with delivery, we will issue a full refund of the cost of the gear as soon as the package arrives back at our warehouse. Please note that the shipping cost will not be include