Our customer service team works Monday-Friday, and you can expect a response within 1-2 normal business days. Please allow 1-3 business days for a response during sales, release weeks, and holidays. If you haven't received a response from our team wi

Our customer service team works Monday-Friday, and you can expect a response within 1-2 normal business days. &#xA0;Please allow 1-3 business days for a response during sales, release weeks, and holidays.&#xA0;If you haven&apos;t received a response from our team within 1-3 business days, please be sure to check your spam inbox.&#xA0;

How long will it take for Customer Service to respond?

For added convenience, we offer the option to insure your package. What will Package Insurance cover?. If you choose to add package insurance at checkout, you’ll be protected against verified claims for damaged, lost, stolen, or missing packages. In

For added convenience, we offer the option to insure your package.&#xA0;What will Package Insurance cover?&#xA0;If you choose to add package insurance at checkout, you&#x2019;ll be protected against verified claims for damaged, lost, stolen, or missing packages.In the rare event something goes wrong during shipping, we make it quick and easy to file a claim. If approved, you&#x2019;ll receive either a refund via gift card or a reshipment of your order.To protect your order, make sure &#x201C;Package Protection&#x201D; is added to your cart before you checkout. If you have protection turned on, you will see it appear as a line item during the checkout process.How do I file a claim?<a href="https://returns.asrv.com/#/" rel="noopener noreferrer" target="_blank">CLICK HERE</a> to file a claim for your lost, damaged, or missing package.&#xA0;Please note that you&#x2019;ll only be able to file a claim if you purchased package protection when placing your order.&#xA0;How long does it take for my claim to get resolved?&#xA0;Please allow up to 3-5 business days for our Claims Management Department to process to your claim request.How long do I have to make a claim?&#xA0;You can submit a claim up to 30 days from the date your order was deemed delivered.&#xA0;Lost, Damaged, or Missing Packages without Package InsuranceIf you chose not to opt-in for our package insurance and are experiencing a lost, damaged, or missing package, our customer experience team will do their best to assist you with the resources available to us. To contact us, please <a href="https://asrv.com/pages/contact" id="isPasted" rel="noopener noreferrer" target="_blank">CLICK HERE.</a>

What do I do if my package is lost, damaged, or missing?

If your order was Returned To Sender due to an invalid address or an issue with delivery, we will issue a full refund of the cost of the gear as soon as the package arrives back at our warehouse. Please note that the shipping cost will not be include

If your order was Returned To Sender due to an invalid address or an issue with delivery, we will issue a full refund of the cost of the gear as soon as the package arrives back at our warehouse. Please note that the shipping cost will not be included in the final refund. If you&apos;d like to contact our team regarding a Return to Sender inquiry, please <a href="https://asrv.com/pages/contact">CLICK HERE</a>.&#xA0;

My order was Returned To Sender. Now what?

Have a question? Our customer experience team is here to help!

ASRV Home

Help Center Home

ASRV Sportswear 

Tracking and Delivery

When will my order ship?

I ordered the wrong items. Can I cancel or change my order after it has been placed?

I just placed an order, but I want to add more items. Can I add items to my order to save on shipping?

I just placed two back to back orders. Can you combine my orders and refund shipping?

I inputted the wrong address at checkout. Can I edit my shipping information?

Do you offer any discounts?

Do you sell Gift Cards?

Do Gift Cards expire?

I received the wrong item in my order. What should I do now?

I'm missing an item from my order. What should I do now?

Ordering & Shipping

What is your Return/Exchange policy?

How do I start a Return or Exchange?

When will my return be processed?

How do I return a gift?

What should I do if my gear is experiencing a quality issue?

Why is my return refund less than what I originally paid?

Do you allow in-store returns for items purchased online?

Can I return my items online that I originally purchased in-store?

Returns & Exchanges

What’s the best way to wash my ASRV gear?

What’s the best way to find out about restocked items?

Product Information

Can I buy online and pick up in-store at an ASRV location near me?

In-Store Inquiries

Do you ship internationally?

Are Taxes & Duties calculated at checkout?

Are Taxes & Duties refunded if I initiate an international return/exchange?

International Inquiries

How can I be wholesale partner for ASRV?

I purchased gear through an ASRV wholesaler, and it's defective.

Wholesale

Do you have an extended holiday return window?

How long will it take for customer service to respond during BFCM?

How long will it take for my order to ship during BFCM?

What do I do if my package is lost, damaged, or stolen?

How long will it take for my return to process during BFCM?

Black Friday/Cyber Monday