POLICY. We are committed to the quality of every product we sell. If you are not satisfied with your purchase for any reason, you may initiate a return or exchange within 30 days of receiving your order, provided the product is unwashed, unworn, and
Yes! During the holidays, we allow a 60-day return window to account for any orders purchased from 11/15/24 to 12/25/24.
During Black Friday/Cyber Monday, please allow 1-3 business days for our customer experience team to respond to all emails due to the large volume of inquiries we receive during this time. Please note that our customer experience team responds to all
During Black Friday/Cyber Monday, we require 3-7 business days to process all orders. Please note that this is our standard processing time regardless of the shipping method chosen at checkout. With that being said, we will be prioritizing all orders
In an attempt to fulfill the large influx of orders as quickly as possible and due to our current high-ticket volume, we are unable to make any edits or modifications to an order once it has been placed. However, in the event that a mistake was made
We are only able to update your shipping address as long as your order has not yet shipped. Please CLICK HERE to request an address update to your most recent order. Please note that address edit requests are not guaranteed, but our team will do thei
Visit our Returns & Exchanges page to initiate a Return or Exchange.
For added convenience, we offer the option to purchase insurance at checkout through Redo. What is Redo?. Redo covers your order for major issues that can occur during shipping. Your order will be protected against lost, damaged, or missing packages.
In the rare event you receive a defective item, please CLICK HERE to submit a claim through our warranty portal.
Please CLICK HERE to contact our team so we can ensure we ship the correct item out to you as quickly as possible!.
You can purchase Gift Cards HERE. Gift cards are delivered via email and contain instructions to redeem them at checkout. Our Gift Cards have no additional processing fees.
Depending on volume, please allow anywhere from 3-14 business days from when your return package is marked as delivered back at our warehouse for us to process your return/exchange.
To initiate a gift return, please CLICK HERE and click on "Start a return or claim for a gift.". If you do not have the necessary information needed to initiate your return, please CLICK HERE to email our support team. Once your form is submitted, a